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We’ll regularly post energy-saving tips, how-to’s on troubleshooting your systems, and breakdowns on even the most complex industry-related terms and concepts.
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Our first blog topic that we’ll choose is going to get at the heart of a lot of customer complaints. What differentiates a good plumber or AC technician from an amateur or a sub-par technician? The answer is complicated, and requires a lot of explanations, so we’ll try to break it down as simply and effectively as possible.
There are many aspects of service to evaluate from a customer’s perspective. There’s the responsiveness and ease of their phone lines and customer service. There’s the knowledge, experience, and professionalism of their technicians or plumbers. There’s even the price to consider, since some plumbers just cost too much money for certain budgets.
Once you weigh all of these factors, it’ll become very clear how we differentiate ourselves from other professionals in the area, and why you might be better off calling us each and every time.
We’re Known for Red Carpet Service
First, let’s start with our motto: “Red Carpet Service, Every Time.” What exactly does that mean and why do we say it so often?
Well, we like to use the phrase “rolling out the Red Carpet” because everyone usually understands this as premier service. Regardless of whether you’re paying $100 or $10,000 for our services, we will always treat you like one of our premier customers. This isn’t just for the sake of reviews, it also makes it easier for us to communicate clearly with customers if they feel like they’re being taken care of. Our Red Carpet Service is designed to make things as easy and simple as possible for you.
Experience and Craftsmanship
You might have noticed on other pages of our website that we’ve been in business for generations. Sure, we’ve changed personnel many times since then, but we’re still a family-owned and operated company with the same values that we’ve always had. Businesses like ours don’t stay in business due to sheer luck.
We’ve compiled our decades of industry experience as a tool to use for every customer that calls us. We’re never surprised with a unique situation or an out of the box solution. We’re experts, and you can bet that our craftsmanship is worth the cost.
Licensing, Insurance, and Background Checks
A lot of AC technicians can talk the talk, but can they walk the walk? Licensing, insurance, and background checks are good ways to ensure that you’re not purchasing a service that you’ll regret.
We have to go through rigorous processes to get licensed and insured. This means you’ll never be held liable or responsible for any problems or injuries that happen with or on your property. Then we go the extra mile to background check our staff so we trust them.
Accurate Pricing and Trust
All of this sounds great until the bill comes. Any good plumber or AC technician will know to give you an accurate price before the work is done, so you’re not left holding a bill that you can’t afford. Nobody likes being in that situation, and we totally understand why.
So, our team prides itself on using diagnosis information to give you a price that’s accurate. The more accurate our price, the more likely you are to trust us and call us again for service in the future. Let us prove how good we are with our pricing and diagnoses by working with our team for your next job.
Schedule an appointment with General Plumbing and Air Conditioning! Red Carpet Service, Every Time.