Meet The Team
Erica
Erica - Owner & President
As a third-generation business owner, Erica is proud to carry on her family's legacy, bringing her unique experience as a former teacher to her leadership of General Plumbing. She combines a passion for developing people, creative problem-solving, and a commitment to exceptional customer service. Her goal is to lead a company that takes great care of both its customers and employees, a philosophy reflected in the company's tagline, “It's not about the pipes — it's about the people.” Music and community involvement are also important parts of her life.
Danny
Daniel - Owner & Vice President
Danny brings 30 years of hands-on plumbing experience and a deep knowledge of the trade to General Plumbing. A natural problem solver and mentor, he enjoys sharing his expertise, developing the next generation of plumbers, and helping his team succeed. When it’s time to unwind, Danny appreciates a good bourbon and the craftsmanship behind it.
Mike
Plumbing Manager and Estimator
Mike brings more than two decades of plumbing experience, practical knowledge, and a straightforward approach to the team. A skilled problem solver, he helps keep projects on track while sharing his expertise with others. When he's not solving plumbing problems, Mike loves to be outdoors, especially deer hunting.
Jay
Accounting
Jay keeps the HR and financial sides of General Plumbing organized and running smoothly. With a background in accounting and finance, he brings a thoughtful, steady approach to his work and is always looking for ways to ensure success. Outside of the office, Jay shares his passion for music as a church music director and tenor.
Tracy
Customer Service Superstar
Often one of the first voices customers hear, Tracy brings plenty of personality and energy to General Plumbing. She plays an important role in creating a positive customer experience and helping people feel taken care of from start to finish. A dedicated sports fan, Tracy proudly cheers for the Oregon Ducks and Montreal Canadiens.
Heather
Service Operations Coordinator
Since joining General Plumbing Heather has quickly become a valued member of our team. As Service Operations Coordinator, she keeps the daily schedule moving, coordinates service calls, and manages customer follow-up. A quick learner with an easygoing personality and strong work ethic, Heather genuinely cares about making sure customers receive the Red Carpet Service they deserve.
Kathleen
Administrative Assistant & Permitting Specialist
Kathleen brings a fun personality, positive energy, and a genuine love of helping others to the General Plumbing office. Whether assisting customers, coordinating permits, or supporting her coworkers, she enjoys making things easier for everyone around her. Her caring nature and can-do attitude make her a great fit for our people-first team.
Delvin
Delivery & Warehouse
Delvin helps keep our team equipped and ready to serve customers by supporting deliveries and warehouse operations. Always willing to lend a hand, he brings a positive attitude and strong team spirit to his work. Delvin’s hobbies include fishing, following the Miami Dolphins, listening to rap music, and spending time with his dogs.
Kenyell
Service Specialist
Kenyell is a customer favorite, known for his friendly personality and ability to make people feel comfortable and informed. A certified backflow technician and graduate of Top Gun Training Academy, he combines technical knowledge with a genuine passion for helping customers. His outstanding customer reviews and competitive spirit reflect the pride he takes in delivering exceptional service.
Nick B.
Service Specialist
Nick brings a laid-back personality, a strong work ethic, and a practical approach to solving plumbing problems. From fixtures and piping to troublesome clogs, he takes pride in helping customers get things back on track. Nick recently completed the Top Gun Training Academy and is eager to put his new skills to use helping customers. A devoted family man, Nick makes time to travel and watch his favorite Miami teams — the Heat, Dolphins, and Panthers.
Christian
Service Specialist
Christian is a fourth-generation plumber, so the trade is truly part of who he is. He brings a reassuring, capable presence to his work and takes pride in doing things the right way. His attention to detail and confident approach help customers feel informed and educated. When he’s not on the job, you’ll find Christian riding motorcycles with his dad.
Matt
Service Specialist
A second-generation plumber, Matt grew up around the trade and has been building on that foundation ever since. He recently completed his apprenticeship and became a journeyman plumber. Motivated and hands-on, Matt is always looking for ways to develop his skills, most recently attending the Top Gun Training Academy. Fishing and hanging out with friends are some of his favorite ways to spend the weekend.
Omarion
Service Specialist
Omarion may be quiet, but his work speaks for itself. Since joining General Plumbing, he's grown into running his own service van and has earned a reputation for being thorough, detail-oriented, and dedicated to Red Carpet Service. He takes pride in doing things right and making customers feel cared for. Omarion likes sports, rap music and follows the Miami Heat.
Dylan
Service Specialist
Before entering the plumbing trade, Dylan served as a police officer, bringing a natural desire to help people and serve his community. His friendly personality, kind nature, and calm approach make customers feel at ease. Dylan takes pride in helping solve plumbing problems and providing thoughtful, courteous service. Dylan enjoys fishing and spending time with his family after he’s done for the day.
Kevontay "Tay"
Service Specialist
Known around General Plumbing as Tay, Kevontay brings hands-on plumbing experience and a growing knowledge of the trade to our service team. He appreciates the challenges and variety that come with plumbing and continues building his skills through experience and training. When he’s not at work, Tay likes to spend time with his two poodles and his roommates.
Bryant
Service Specialist
Bryant came to General Plumbing after working in plumbing maintenance at a local country club. His experience caring for a busy property's plumbing systems gives him a practical understanding of keeping things running smoothly. He also has several years of experience working with another local plumbing contractor. He brings that background to our service team, helping customers with their everyday plumbing needs. Bryant strives to provide Red Carpet Service at every service visit. He is also a proud father of two.
Nick C.
Plumbing Apprentice
Nick brings an eager attitude, a quick mind, and a hands-on approach to learning the plumbing trade. He recently attended the Top Gun Training Academy and is putting his new skills to use every day. As he continues through his apprenticeship, he's gaining valuable experience working alongside our Service Specialists while progressing through our Plumbing 101 and 102 training. He's already taking the lead on service calls with journeyman support when needed. When he’s not learning on the job, you’ll find Nick reading, listening to music, and watching Miami Heat basketball.
Daniel
Plumbing Apprentice
One of the newer additions to General Plumbing, Daniel has already made a great impression on the team. Since joining the team, he's completed our Plumbing 101 training and continues developing his skills through hands-on experience alongside our Service Specialists. His willingness to learn and positive start makes him a welcome part of General Plumbing's next generation. On his time off, Daniel enjoys scuba diving and snorkeling on many of our beautiful beaches and reefs.
