Dispatcher / Customer Service Representative

Job Description

We are seeking a Dispatcher/Customer Service Representative to join our team to assist in providing Red Carpet Service! You will be responsible for taking calls from clients with plumbing/HVAC needs, booking and scheduling calls, coordinating service with technicians in the field, arranging for service maintenance inspections at regular intervals, data entry and more. Additionally, we are looking for someone with office skills, including but not limited to social media, graphic design, event planning, data entry, paperwork processing, device management, permitting and more! Training and growth opportunities available for those looking to expand into a CSR or dispatch position.

What YOu can expect From US

Relaxed, family-like office environment
Employee & Customer focused
Core Values – determined, innovative, problem solvers
Locally owned and operated

Duties & Responsibilities

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Monitor preventative maintenance contracts and schedule service at specified intervals
Provide support for office tasks as related to business operations

Qualifications

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize, multitask and problem solve
Positive and professional demeanor
Detail-oriented, self-motivated, and organized
Excellent written and verbal communication skills
Proficient in MS Office, Adobe Forms, Computer savvy

Nice to have position requirements

Social media, Graphic design, or Marketing experience
Bi-lingual

Benefits

$16-$18 an hour with room for growth
100% paid medical Insurance (health, dental & vision)
401K option
7 paid holidays after 90 days
Vacation benefits after 1 year
Continued Training
Friendly working, family environment