24 Hour Emergency Service
Over 60+ Years of Plumbing and AC Experience A family owned and operated company led by third-generation plumbers.

Dispatcher / Customer Service Representative

Job Description

We are seeking a Dispatcher/Customer Service Representative to join our team to assist in providing Red Carpet Service! You will be responsible for taking calls from clients with plumbing/HVAC needs, booking and scheduling calls, coordinating service with technicians in the field, arranging for service maintenance inspections at regular intervals, data entry and more.

What YOu can expect From US

  • Relaxed, family-like office environment
  • Employee & Customer focused
  • Core Values – determined, innovative, problem solvers
  • Locally owned and operated

Duties & Responsibilities

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services ‚Äč
  • Monitor preventative maintenance contracts and schedule service at specified intervals
  • Provide support for office tasks as related to business operations


  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize, multitask and problem solve
  • Positive and professional demeanor
  • Detail-oriented, self-motivated, and organized
  • Excellent written and verbal communication skills
  • Proficient in MS Office, Adobe Forms, Computer savvy

Nice to have position requirements

  • Social media, Graphic design, or Marketing experience
  • Bi-lingual


  • $16-$18 an hour with room for growth
  • 100% paid medical Insurance (health, dental & vision)
  • 401K option
  • 7 paid holidays after 90 days
  • Vacation benefits after 1 year
  • Potential for an annual bonus and other incentives
  • Friendly working, family environment

Send resume to: employment@generalplumbing.com

Apply Today to Get Started

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