Job Description

We are seeking a Dispatcher/Customer Service Representative to join our team to assist in providing Red Carpet Service! You will be responsible for taking calls from clients with plumbing/HVAC needs, booking and scheduling calls, coordinating service with technicians in the field, arranging for service maintenance inspections at regular intervals, data entry and more. Additionally, we are looking for someone with office skills, including but not limited to social media, graphic design, event planning, data entry, paperwork processing, device management, permitting and more! Training and growth opportunities available for those looking to expand into a CSR or dispatch position.

What You can expect From US

• Relaxed, family-like office environment
• Employee & Customer focused
• Core Values – determined, innovative, problem solvers
• Locally owned and operated

Duties & Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services ​
• Monitor preventative maintenance contracts and schedule service at specified intervals
• Provide support for office tasks as related to business operations

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize, multitask and problem solve
• Positive and professional demeanor
• Detail-oriented, self-motivated, and organized
• Excellent written and verbal communication skills
• Proficient in MS Office, Adobe Forms, Computer savvy

Nice to have position requirements

• Social media, Graphic design, or Marketing experience
• Bi-lingual

Benefits

• $16-$18 an hour with room for growth
• 100% paid medical Insurance (health, dental & vision)
• 401K option
• 7 paid holidays after 90 days
• Vacation benefits after 1 year
• Continued Training
• Friendly working, family environment

Send resume to: employment@generalplumbing.com